Author Topic: Response from Modtronix?  (Read 2173 times)

pgottlieb

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Response from Modtronix?
« on: February 27, 2013, 02:24:54 PM »
I have been sending Modtronix emails and they haven't responded.  Besides and expensive phone call, has anyone had any luck communicating with them?  They disabled their web contact form.

modtro2

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Re: Response from Modtronix?
« Reply #1 on: February 28, 2013, 08:39:28 PM »
Hi, sorry if I did not get the phone calls. There is normally always someone available during Australian business hours to answer phone calls. The web contact form has our email address in a slightly encode forum so bots don't get it. It is:
sales(at)modtronix.com - replace (AT) with at sign

Nuria

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Re: Response from Modtronix?
« Reply #2 on: April 26, 2013, 12:29:49 AM »
Hello,
We have a board with a problem and need to contact with somebody at modtronix to solve it.
We buy a SBC65EC and load some code but we probably did something wrong and the webserver was damaged (we have tried everything that is recommended in the forum but nothing was successful) At this point we do not know if we can fix the problem ourselves or we have to return the board to modtronix to re-load the firmware.
We have been trying to contact Modrtronix by email (sales(at)modtronix.com - replace (AT) with at sign) as recommended at the web contact page but we got no response.
We tried to call several times to the phone included at the contact page (different days, different times, always taking into account business hours at Australia) but the calls are always redirected to a voicemail that it does not look like a company but a personal phone.
Does anyone has a contact email for technical questions or phone number where we can call for technical help?
Thanks
             Nuria